Returns Policy

At Purcelon, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the guidelines below.

Please read this policy carefully before initiating a return request.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 7 days of delivery.
• The item must be unused and in its original condition.
• The product must include all original tags, packaging, and accessories.
• The item must not show signs of wear, damage, or misuse.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Returns may not be accepted under the following circumstances:

• Products that have been used or damaged after delivery
• Items returned without original packaging or tags
• Products returned after the allowed return period

Purcelon reserves the right to reject returns that do not comply with the policy.

Certain products may be marked as non-returnable due to limited stock, special promotional pricing, or clearance sales. Items that are listed as non-returnable on their respective product pages will not be eligible for return.

Unboxing Video Requirement

To ensure transparency and prevent misuse, customers are required to record a clear unboxing video when opening their package.

The video should:

• Start before opening the shipping package
• Clearly show the sealed packaging and shipping label
• Capture the entire unboxing process without cuts or edits
• Clearly display the condition of the product received

This video may be required as proof in case of:

• Damaged products
• Missing items
• Incorrect items received

Please note that claims regarding damaged or missing items may not be accepted without a valid unboxing video recorded at the time of opening the package.

How to Request a Return

If you wish to return a product, please follow these steps:

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number and reason for return.
3. Our team will review the request and provide return instructions.

Once the return request is approved, further details will be shared with you.

Contact Us

If you have any questions about returns, please contact us:

Email: Contact@purcelon.com
Business Hours: Monday – Saturday, 10 AM – 6 PM